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Section: Human resources Vacancy 1144 |
| Post:Desktop Support Associate |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Myriad Tech Solutions specializes in providing small to medium-sized businesses with flat-rate IT support on a recurring monthly basis. We are currently looking for a Desktop Support Associate. This is a part time position with at least 20 hours a week moving to a full time position over time.
This person will report to the Desktop Support Manager and will primarily work on Level 1 support issues. We seek a team player who enjoys seeing problems solved and sharing the solutions with other team members. This position is part time and will require a mix of on-site and remote work.
Responsibilities:
• Providing Level 1 technical assistance over the phone and via remote monitoring applications
• Using Ticketing System to record, escalate and track customer issues
• Managing Blackberry accounts on the Blackberry Enterprise Server and provisioning new devices for users
• Setting up business applications - database, file, and print servers
• Providing general desktop support for PCs running Windows XP, Office 2003, and Symantec Antivirus
• Configuring data backup systems both on-site and off-site
• Researching problems independently to identify possible solutions
Requirements:
• Customer service background in the IT field
• Familiarity with small/medium business IT technologies: AD, SBS, Exchange, BES, Anti-virus, NAS, etc.
• Solid understanding of networking basics including TCP/IP, DNS, DHCP, NAT, VPN, etc.
• Solid understanding of email technologies (SMTP, POP3, IMAP, Exchange, Hosted Exchange)
• Excellent troubleshooting and creative problem-solving abilities
• On-the-job experience troubleshooting business networks, supporting diverse software installations and hardware systems
• Interest in obtaining future certifications
Compensation is paid hourly commiserate with experience. If interested, please respond to this posting with resume and cover letter.
Compensation: Compensation is paid hourly commiserate with experience.
This is a part-time job.
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Ìèõàèë Èâàíîâè÷
|
| Email: |
ajp71@mac.com
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| Phone: |
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Publication date: 2009-09-22 11:03:30
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